Customer Communication – iLiveIt Blog

GIVE US WHAT WE WANT. Five ways to meet changing expectations about personalised and multi-channel communication

GIVE US WHAT WE WANT In this article, we outline five ways for companies to meet changing expectations about personalised and multi-channel communication, and how we help. By Riaan Groenewald and Tim Eldridge Print article Many companies fail to deliver the communication experiences that customers [...]

TRANSFORM YOUR CX. Turn Routine Correspondence Into Moments That Drive Sales and Satisfaction

TRANSFORM YOUR CX Turn routine correspondence into moments that drive sales and satisfaction. By Riaan Groenewald and Tim Eldridge Print article In many industries – especially telecom, banking and finance, utilities, ISP’s, loyalty programmes and insurance – routine correspondence like invoices, statements and notifications is [...]

The rise of Customer Communications Management and why it matters

The rise of Customer Communications Management (CCM) and why it matters CCM software and managed services enable enterprises to streamline multiple communication channels into a single, all-in-one platform that conveys personalised offers and content to tens of millions of customers, simply. By Riaan Groenewald and [...]